LeotisIT

Refund and Returns Policy

At LeotisIT, we are committed to providing high-quality services and ensuring that our clients are satisfied with the solutions we deliver. However, we understand that sometimes things may not go as expected. Below is our refund and returns policy to ensure clarity and fairness in such situations.

Refund Policy

  1. Service Quality Guarantee
    If you are not satisfied with the quality of the services provided, we will work with you to make necessary improvements, adjustments, or revisions. We are dedicated to meeting your needs and ensuring the best possible outcome for your project.
  2. Refund Requests
    If a refund is requested, we will evaluate the circumstances and determine if a full or partial refund is applicable. Refunds will be considered in cases where:
    • The service was not delivered as per the agreed terms and expectations.
    • There were significant issues that we were unable to resolve despite efforts to address them.
    Please note that refunds will not be issued for dissatisfaction with the results if we have fulfilled our obligations as agreed upon in the service contract.

Returns Policy

Our services are intangible and custom-built, so we do not accept returns. However, if there are any issues with the service that has been delivered, we will make every effort to correct the problem, including:

  • Providing additional consultation or support to address any issues.
  • Offering revisions or improvements to ensure the service meets your expectations.

How to Request a Refund or Address Issues

  1. Contact Us: If you are unsatisfied with our service or have concerns, please reach out to our support team at info@leotisit.live.
  2. Provide Details: To process your refund or resolve the issue, please provide relevant details, including the project description, the issue at hand, and any supporting documentation.
  3. Review and Resolution: We will review your request and work with you to find the best resolution, whether it be through revisions, improvements, or a refund if applicable.

Final Note

We value our customers and are committed to making things right. Your satisfaction is important to us, and we are here to support you throughout the process. If you have any questions or concerns, don’t hesitate to contact us.